Privacy Policy

1. Information We Collect

We may collect and process the following categories of personal data:

• Contact Data – your name, job title, organisation, email address, and mailing address so we can respond to enquiries, issue quotes, and provide support.
• Account & Transaction Data – purchase orders, service contracts, invoices, and delivery notes to perform our contractual obligations and handle billing.
• Technical & Usage Data – IP address, browser type, device identifiers, diagnostic logs, and cookies to secure our Services and understand how they are used.
• Equipment & Clinical Data – model/serial numbers, error codes, performance metrics, and, where strictly required, anonymised patient data to install, maintain, and repair equipment.
• Marketing Preferences – your choices about receiving newsletters or event invitations so we only send communications you have consented to.

We collect data directly from you or your organisation and automatically via our digital platforms and remote‑monitoring tools.

2. Legal Bases for Processing

We process personal data under the following legal bases:

• Contract Performance – to deliver and support the Services you request.
• Legitimate interest – to improve our offerings, prevent fraud, and ensure network and information security.
• Consent – for optional marketing communications.
• Legal Obligation – to comply with tax, export‑control, medical‑device, and other regulations.

3. How We Use Your Information

We process personal data under the following legal bases:

• Provide, configure, and maintain medical or industrial equipment.
• Develop or customise software and firmware.
• Respond to customer enquiries and provide technical support.
• Conduct preventive maintenance or urgent repairs via remote diagnostics and on‑site visits.
• Improve our website, products, and services through analytics and feedback.
• Send service notices, security updates, or marketing communications (where permitted).

4. Sharing & International Transfers

We share information only when necessary:

• Service Providers – logistics partners, authorised distributors, cloud‑hosting and analytics vendors bound by confidentiality agreements.
• Regulators & Authorities – when required by law, such as medical‑device vigilance reporting.
• Corporate Transactions – in the event of a merger, acquisition, or asset sale.

Where data is transferred outside your jurisdiction (including to the EU, UK, or United States), we implement appropriate safeguards such as Standard Contractual Clauses or equivalent.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above and to meet legal or regulatory requirements.

6. Security

We apply ISO 27001‑aligned controls, including encryption in transit and at rest, access controls, and regular security audits.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (marketing only)

To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

8. Cookies & Tracking

Our website uses essential and analytics cookies. You can manage cookie preferences via your browser settings. For full details, see our Cookie Notice.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised version and update the "Effective Date." Material changes will be communicated via email or prominent website notice.

10. Contact Us

TechMed Solutions L.L.C-F.Z.

techmedsolutions.uae@gmail.com

Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, UAE